Feeling Heard (or Unheard) at Work: Perception vs. Reality

PART 1: “The Bear”

“Listen to the Words Coming Out of My Mouth”

Chaos erupts behind the crowded deli counter as the “chefs” (in this deli, every worker is a “chef”) shout and curse at each other. In a long line stretching out the front door, the customers helplessly await their food while watching the scene unfold.

“Cousin” Richie, the de facto manager, thinks he’s in charg…